What are your management fees?
5%–10% of collected rent per month ($150 minimum for residential) for full-service management, or a one-time fixed placement fee for placement-only. No setup, renewal, statement, or marketing fees. See the
pricing page for the full list of what's included.
Do you charge when my property is vacant?
No. Our No Rent, No Fee guarantee means no management fee while you're not receiving rental income.
How do you screen tenants?
Income verification (3× rent), employment history, credit score, bankruptcy records, rental verification, and eviction searches. We set high qualification standards and complete screening in minutes.
When do I get paid?
Residents pay rent between the 1st and 5th of each month. If a bank holiday delays clearing, funds clear on the 8th–9th, and you receive your money no later than the 10th. Owner statements post monthly to your portal with income, expenses, and invoices itemized.
Who approves repairs?
You do — the Cost Control Guarantee. Outside emergencies and habitability issues, we obtain bids and your approval before any repair exceeds your preset limit.
Can I cancel the management agreement?
Any time, with no fees or penalties — that's our Burn the Contract guarantee. We earn your business every month.
How often do you inspect my property?
A documented interior survey every six months, with a copy sent to you. Move-in and move-out inspections are always documented with photos.
Do you handle evictions?
Yes. We handle the legal eviction process for non-compliant tenants on your behalf, all the way through until the tenant is removed. We do not cover attorney or court costs.
Is my money safe?
All rent and deposits are held in a client trust account, subject to periodic auditing — never commingled with company funds.
Do you serve my area?
We manage properties across Louisiana and Texas along the I-10 corridor: New Orleans, Baton Rouge, Lafayette, Lake Charles, Beaumont, Greater Houston, and 20+ more cities.
See the full list.
How do I apply for a rental?
Find a home on the
rentals page, click the property, and submit the showing/apply form. Requirements: photo ID, proof of income (3× rent), rental history, and credit authorization. Application fee is $50 per adult.
What are the income requirements?
Combined gross monthly income of at least 3× the monthly rent, verifiable through pay stubs, offer letters, or tax returns.
Do you allow pets?
Many of our homes are pet-friendly — each listing shows the pet policy. Pet-friendly homes typically require a refundable pet deposit plus $25–50/month pet rent.
How do I pay rent?
Online through the
resident portal — e-check, credit card, or cash payment locations. Autopay is available so rent is never late.
What happens if rent is late?
Rent is due on the 1st. A $75 late fee applies after the grace period stated in your lease. Avoid it entirely with autopay.
How do I submit a maintenance request?
Log in to the
resident portal and submit a work order with photos or video. Emergencies (flooding, gas odor, electrical hazards, loss of heat) — call the 24-hour line (337) 967-5561. For fire, gas, or immediate danger, call 911 first.
How long do repairs take?
You choose from available appointment windows. Emergencies receive priority attention; routine requests are typically scheduled within 2–5 business days.
Can I renew my lease?
Yes — your portal shows the lease end date and renewal options. We'll reach out 60–90 days before expiry with renewal pricing.
What fees should I expect as a resident?
Security deposit (typically one month's rent), $50/adult application fee, and for pet-friendly homes a pet deposit + pet rent. No hidden move-in fees.
Who do I contact for questions?
Your resident portal has a message channel to our team, or email sophierealtorla@gmail.com. Bilingual support: English & 中文.
